Welcome to our blog series In the Greenlight, where you can get an inside glimpse into the Koupon team! We’ve never been much to brag, but we think our team is pretty incredible and they deserve their time in the spotlight. This week we sat down with Danna Pereira, one of our Client Success Managers.
Meet Danna! She's one of our amazing Client Success Managers and she's always on the hunt for the hottest pepper she can find. She was bold enough to try a Trinidad Scorpion, but she doesn't recommend it to the faint of heart. Danna is a Texas girl through and through and she has a true passion for all things Koupon.
Based on the industry, Client Success Manager can have several different meanings. Can you give us a glimpse into what your job at Koupon entails?
I’d say being a Client Success Manager at Koupon covers a wide spectrum of things. Anything from managing a client’s day-to-day requests, helping clients plan out programs, brainstorming and introducing new technology and ideas, and creating and finding solutions to support any of their needs to execute programs in the most effective and successful way possible.
What do you consider to be the most rewarding aspect about working with clients on a day-to-day basis?
We like to think of them as not just clients, but partners. I enjoy the relationships with my clients because they rely on us to be the experts and provide guidance for their success. Having a very active relationship with our clients is important for not only meeting their daily needs, but helping them achieve their long-term goals. Working with our clients on a daily basis helps us better understand their agendas, which gives us insight on how we can better support them in the future!
What kind of misconceptions do new clients have about mobile coupons? And how do you work to change these misconceptions?
The biggest misconception I deal with is that “it’s too complicated.” Clients that are newer to the mobile coupon industry sometimes have the idea that it would be more work than it actually is. But that’s where we come in! Koupon is here to manage the set up and execution of campaigns, while also working alongside our clients to help them through the process.
Koupon is the first tech company you’ve worked for. What drew you to the tech world?
I like to think I’ve always been pretty tech-savvy and something about the ever-changing technology world has always appealed to me. My degree is in hospitality because the one thing I have always been drawn to is customer service. There is something extremely satisfying to me knowing that I provided someone with an enjoyable experience or was a support system in some way. That’s why I love working for Koupon Media - I get the best of both worlds! What we do is innovative and exciting and we help our clients provide a unique and special experience to their customers. Plus, who doesn’t love saving money!
You’ve been at Koupon for almost 2 years now – what’s your favorite thing about coming to work every day? What surprised you most when you first started at Koupon Media?
There is never a boring day at Koupon Media and I know everyone I work with would agree! I truly enjoy coming to work everyday because of the atmosphere and the support system I have. I’ve never worked at a company that is so open to ideas and where the teams work so closely together. I’m constantly learning new things and I love being part of a company that is growing so quickly. We all challenge each other and one person’s success is everyone’s success. I’ve really enjoyed the past few years here at Koupon and I love my Koupon family! Plus, my foosball game is improving tremendously.
You’ve lived in Texas your whole life – would you ever consider living anywhere else? If not, what’s your favorite thing about Texas?
Born, raised, and never leaving (hopefully)! I have an endless list of reasons why I love Texas. I love that I live in the always-busy Dallas area, but I know I can easily escape out to the country anytime I want. And of course, the food is delicious - and by delicious, I mean spicy. There really is no other place like Texas, and well, we have the Dallas Cowboys. Texas will always have my heart!
Check back next month for another glimpse into the Koupon team!